The staff at Star Helicopters makes customer safety and satisfaction their primary goal, and there are several goals in place to make this happen. Here are four facets of our five-star commitment to customers and students:
- Safety: We do everything within our power to make sure that every helicopter tour and helicopter ride is as safe as possible. One step towards this goal is equipping every helicopter with the Traffic alert and Collision Avoidance System (TCAS). Los Angeles is a very busy airspace, and we do everything possible to avoid a collision. Furthermore, our company and all pilots have a zero accident and zero incident flight safety record.
- Fairness: We operate our flight times on our engine Hobbs time, beginning at engine startup and capping the costs at engine shutdown. We never randomly add flight time to milk you for more money, and we strive to provide the fairest prices possible.
- Exclusivity: Each tour we fly is private, narrated by trained pilots, and professionally flown. We want each experience you have with Los Angeles helicopters to be the best possible.
- Convenience: We offer free airport parking at Hawthorne airport that provides direct access to our facility. We also close our facility to the public, as needed, and when requested.
We strive to provide customers with competitive prices and the best flights possible, and treat each customer with respect and honesty. We conduct Star Helicopters as we expect other companies to conduct their businesses — with integrity.
